Understanding Customer Care

 Intended for:

Staff at all levels of the organisation as Customer is King

Duration: 2 Hours

Cost per Delegate :  FREE

Training Course Contents:

Know who the customers are and why they choose to use you

  1. Find out what their needs are, asking relevant questions and listening to their needs
  2. Offer products and services that satisfy customer needs
  3. Make it easy for customers to do business with us, be efficient and know the products and services
  4. Continually measure performance and implement improvements through customer feedback
  5. Set up and use good customer care systems and practices

Objectives of workshop:

At this end of this 2 hour, ‘Understanding Customer Care’ training course your participants will be able to:

  1. Identify various customer care issues
  2. State how to make a good impression on customers
  3. Describe why a customer would choose to use your services

All participants will receive a special handout containing all key information from the workshop and a Certificate of Attendance

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