Understanding Customer Care
 Intended for:
Staff at all levels of the organisation as Customer is King
Duration: 2 Hours
Cost per Delegate : Â FREE
Training Course Contents:
Know who the customers are and why they choose to use you
- Find out what their needs are, asking relevant questions and listening to their needs
- Offer products and services that satisfy customer needs
- Make it easy for customers to do business with us, be efficient and know the products and services
- Continually measure performance and implement improvements through customer feedback
- Set up and use good customer care systems and practices
Objectives of workshop:
At this end of this 2 hour, ‘Understanding Customer Care’ training course your participants will be able to:
- Identify various customer care issues
- State how to make a good impression on customers
- Describe why a customer would choose to use your services
All participants will receive a special handout containing all key information from the workshop and a Certificate of Attendance
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Interested in this course
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