Operations Departmental Level 5

The skills and knowledge you need to tackle the role with confidence

Operations / Departmental Manager Overview 

An operations/departmental manager is someone who manages teams and/or projects, achieving operational or departmental goals and objectives as part of the delivery of the organisation’s strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading, and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager, and specialist managers.

On completion of this Standard, learners will be able to demonstrate a range of Operational Management skills and behaviours, as well as Project Management, Finance, Leading People, Managing People, Building Relationships, Communication, Self -Awareness, Management of Self, Decision Making, Takes responsibility, Inclusive, Agile and Professionalism.


Typically this Apprenticeship will take 30 Months (Excluding EPA)


On completion, apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership & Management, and those with 3 years of management experience can apply for Chartered Manager status through the CMI.


This standard is at level 5


This apprenticeship standard has been allocated a maximum funding cap of £7000, which is the anticipated full cost for delivering this standard and the end point assessment

Standard & Assessment plan

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