Aviation Customer Service Operative Level 2

The skills and knowledge you need to tackle the role with confidence

Aviation Customer Service Operative Overview 

This occupation is found in the Aviation sector, across a range of different types of organisations and employers including all those working in roles supporting the safe check-in, boarding, departure and arrival process of people at airports, military bases, heliports and other airfields. This occupation requires Aviation Customer Service Operatives to communicate across all occupational roles, their work will involve indoor and outdoor activity and commonly requires shift working and unsociable hours.
The broad purpose of the occupation is to ensure the safe, efficient and effective check-in, boarding, departure and arrival of people (and any accompanying goods/luggage). Aviation Customer Service Operatives work in a number of environments, such as a commercial airport, military base/aerodrome, Royal Navy aircraft carrier, heliport or other airfield. Aviation Customer Service Operatives operate in highly regulated environments and work in very organised teams, often to very tight timescales.


The apprenticeship typically takes a minimum of 12 months (excluding EPA period)


This standard is at level 4 


This apprenticeship standard has been allocated a maximum funding cap of £3500, which is the anticipated full cost for delivering this standard and the end point assessment

Standard & Assessment plan

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