Travel Consultant Apprenticeship
Making travel arrangements and booking accommodation and other services for holidaymakers and business travellers.
Develop confident, customer focused travel professionals who deliver exceptional experiences.
The Travel Consultant Apprenticeship is designed to help travel businesses build skilled, knowledgeable teams who can manage complex bookings, deliver outstanding customer service and represent the brand with confidence. In a fast-paced and highly competitive industry, well trained travel consultants are essential to customer satisfaction, loyalty and long term business success.
This apprenticeship combines expert product knowledge with strong communication, sales and problem-solving skills. Apprentices learn how to tailor travel solutions to individual customer needs, manage itineraries effectively and respond confidently to challenges — applying their learning directly in live travel environments.
By developing talent through an apprenticeship, organisations strengthen service standards, reduce recruitment pressures and create a pipeline of capable professionals who grow with the business and consistently deliver high quality travel experiences.
Who is this apprenticeship for?
This apprenticeship is ideal for travel organisations of all sizes, including:
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Retail travel agencies
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Tour operators
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Business travel companies
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Online travel businesses
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Call centres and contact based travel teams
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Independent and multi branch travel companies
The programme supports organisations looking to develop skilled travel professionals who deliver consistent service, build strong customer relationships and support long term business growth.
What does this apprenticeship bring to your organisation?
✔ A pipeline of skilled, customer ready travel consultants
✔ Improved sales confidence and conversion
✔ Consistent customer service standards
✔ Stronger product knowledge across destinations and suppliers
✔ Increased staff retention and engagement
✔ Reduced recruitment and training costs
✔ A structured development pathway for new and existing staff
This apprenticeship allows learning to be applied directly in the role, ensuring immediate value to the business.
Why on the job experience matters
Gaining this qualification through an apprenticeship allows learning to happen in real time, within a live travel environment – not just from a textbook. Apprentices apply their knowledge directly with customers, systems and suppliers, building confidence, competence and commercial awareness from day one. For employers, this means staff who are job ready, aligned to business standards and adding value as they learn, rather than training in isolation.
“A huge thank you to A S Training for all the support throughout my apprenticeship. I’m incredibly proud of how far I’ve come and so grateful to be a part of such an exciting industry. Working in travel has opened my eyes to new places, people and possibilities and i can’t wait to see where this journey takes me next!”
Exclusive Webinars with Industry Leaders
Twice a month, we host webinars featuring industry leading travel professionals. These guest speakers represent various areas of the travel sector – cruise lines, hotel groups, travel consortiums, and more. For apprentices, this is an invaluable opportunity to learn from experts and gain insights into different sectors. For employers, this keeps your apprentices informed and inspired, with direct access to the latest innovations and challenges in the travel world.
Curriculum Outline
Understanding the Travel Industry
Customer Service Excellence
Travel Planning & Booking Systems
Business & Commercial Awareness
Destination Knowledge & Travel Advice
Problem-Solving & Crisis Management
Marketing & Sales in Travel
End-Point Assessment (EPA)
The Travel Consultant Apprenticeship is designed to equip businesses with highly skilled professionals who provide exceptional customer service and deliver seamless, tailored travel experiences. Whether specializing in corporate or leisure travel, consultants play a crucial role in managing complex itineraries, accommodation bookings, and additional travel services to ensure every journey exceeds customer expectations.
Investing in this apprenticeship means developing a workforce that is knowledgeable, adaptable, and customer-focused. Travel consultants are trained to handle detailed travel arrangements, problem-solve in high-pressure situations, and build strong client relationships that drive repeat business and customer loyalty. Their expertise extends beyond bookings, they enhance your brand reputation by ensuring travellers receive a smooth, stress-free experience.
With a focus on transferable skills, this apprenticeship ensures employees can confidently navigate the fast paced travel industry, providing expert guidance, managing resources effectively, and delivering high value service that sets your business apart. Strengthen your workforce with skilled travel professionals who will elevate your service standards and contribute to business growth.
Apprenticeship Overview
Apprenticeship Standard Reference Number
ST0340
Apprenticeship LAR code
120
Apprenticeship Level
Level 3
Maximum Funding band
£7000
Delivery time
12 Months Practical + EPA
EPA Awarding Body
Ofqual
