Customer Service Specialist
Apprenticeship

This is designed for those who hold the basic ability to deliver customer service but struggle with techniques to excel in the delivery of excellent customer service, this can be face to face, over the phone, via email or social platforms. This programme will explore all areas of what contributes towards prestigious customer service and how to manage expectations consciously and confidently, conducting themselves in a professional manner. The level 3 specialist can also be the starting platform to initiate real customer service changes within an organisation, delving into the current issues and allowing the apprentice to explore avenues to rectify for the better.