The Aviation Customer Service Apprenticeship is a comprehensive program designed for both new apprentices entering the industry and existing employees looking to enhance their skills. It provides the essential knowledge and hands on experience required to support the safe, efficient, and seamless movement of passengers and their belongings through various airfield environments, including commercial airports, military bases, and heliports.

Aviation Customer Service Operatives play a critical role in passenger processing, performing key duties such as check-in, baggage handling, ticketing, flight boarding, and special passenger assistance. They are also responsible for ensuring security compliance, baggage safety, and border integrity, as well as identifying potential threats. Additionally, they handle customer inquiries, manage disruptions, and resolve complaints while maintaining high service standards.

With clear career progression routes in airport operations and management, this program is ideal for both individuals beginning their aviation careers and those already working in the sector who want to enhance their expertise and professional development.